COVID-19: Topdanmark takes social responsibility

For many years, Topdanmark has worked actively with the integration of sustainability and social responsibility in our organisation and business. With the corona crisis, “social responsibility” suddenly required urgent attention, and it was about the health and safety of our customers, employees and society as a whole. We have taken this task seriously with various initiatives and business solutions. Here is a short summary.

For many years, Topdanmark has worked actively with the integration of sustainability and social responsibility in our organisation and business. With the corona crisis, “social responsibility” suddenly required urgent attention, and it was about the health and safety of our customers, employees and society as a whole. We have taken this task seriously with various initiatives and business solutions. Here is a short summary.

Topdanmark promptly followed the government’s request for lockdown

Topdanmark has approx. 2,500 employees. When the COVID-19 crisis reached Denmark mid-March, we immediately followed the official requests on sending employees home in order to limit the dissemination of the virus. All employees already having a remote workplace were send home at once, and within a week, remote workplaces were set up for the remaining employees. Back at the head office, nearly 100 employees stayed on as part of the emergency team on location. It has been a huge transformation which has been very successful.




Responsible reopening

Now the time has come for the workplace to gradually reopen. We will carefully follow the recommendations of the health authorities; thus, the process is slow and with a special set of rules e.g. ensuring a distance of two metres between each employee.

Throughout this crisis, we have communicated comprehensively to the employees as well as set up a hotline which could help worried employees, especially at the beginning of the crisis.




We help the customers

Many of Topdanmark’s customers have been in a critical travel situation due to COVID-19. Through our travel insurance, we have helped approx. 10,000 customers return home and with compensation for their cancellation of unnecessary travels.

Other customers are feeling the financial consequences of the crisis, this is both private and commercial customers. As a business, we want to take social responsibility and help the Danes and the Danish business sector get through the current crisis. We have been working to find solutions which can help them through the crisis. Here are a few examples:

  • Our commercial customers can change to monthly payments without paying the normal fee, and in this way strengthen their liquidity. Customers, which have already paid their insurances for 2020, can get the amount repaid and subsequently change to monthly payments.
  • Furthermore, commercial customers can change to “downtime insurance” without any charges e.g. if the van, lorry or bus are at a standstill. It is a cheaper insurance which still covers fire and vandalism.
  • Private customers, who are carrying out emergency services or other voluntary work in connection with the corona crisis, do not need to change “occupation” for their accident insurance and/or personal accident insurance. Thus, they will not have a higher premium.



Lend a hand to society

The Danish healthcare system has been under severe pressure in many ways. We would like to help in any way we can. Therefore, our employees with training in healthcare, police or the armed forces can work in the national emergency services during the corona crisis. The employees, who use their competencies outside Topdanmark, will continue to receive their normal salary. While they are working for the government, we continue to pay their salary. If the government should pay any wages, Topdanmark will deduct the amount from the employee’s current salary.

Topdanmark’s head office is located in Ballerup municipality. During the corona crisis, the municipality has been short of protective equipment for which reason they reached out to local businesses for help. We were happy to procure and donate 300 protective suits which could be of use in this current crisis.




Contact

REGARDING CSR
Pernille Fogh Christensen
CSR Responsible